SHIPPING & DELIVERY
Shipping options, costs & delivery times
All relevant delivery options available for your order and to your destination will be displayed at checkout.
We will try to process your order as soon as possible.
Cut-off time is 2pm London time for all shipping options.
All orders placed Monday to Friday before cut-off time are processed and sent on the same day (not including the day after a Bank Holiday). Orders placed after the cut-off times or on weekends and public holidays will be processed and shipped out on the following working day.
Delivery times are from the day the item is sent.
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking your order
If you have an account with us, please follow these steps to trace your package:
1) Log in to your account
2) Go to "My Orders"
3) Click on the order number for the order you would like to track
4) Click on "Track Item" which is the tracking link that appears below each item
Alternatively, once your order is sent you can fully track it on the courier’s website using the tracking number provided. You will find all the information needed to do this in your shipping confirmation e-mail.
Duties & taxes
Please note, all international packages may be subject to customs or import duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information before placing an order. Please be advised that shipping rates are not inclusive of any of these extra charges and it is your responsibility to pay for them.